I have a shipping or delivery question.
1. Assuming everything goes as it should, your order will leave our warehouse within1~2 business days. A business day is Monday through Friday, excluding holidays. In normal circumstances, the United States' orders need 3~6 business days shipping (excludes AK, HI and other remote areas). Delivery times exclude Saturday and Sunday.
2. A confirmation email is sent within 2~3 hour of order placement to the email you provided in your order information. So, you would better fill in your email address before you order.
Free shipping on all order.
Once your Adeptwool order has been shipped, we’ll send you an email with your tracking number.
We only can ship these items to The United States, United Kingdom and Canada
The place to start your warranty request is by filling out the form on our warranty page. We will reply you after you submit information.
I need help with ordering on this website.
Sure. We get it-creating an account can be a hassle. However, if you plan to visit us again, there are benefits to ordering with your own account.
No problem. In the billing step of check-out, you’ll have the option to use a different address than the one you provide for shipping.
Get in touch with our customer service team right now at info@adeptwool.com. We can tell you about purchasing method , answer your questions, build your order.
Though we do not take back orders, we get several shipments throughout the year. Get in touch with our customer service team by email: info@adeptwool.com.
About the fit and sizing.
Please check our sizing chart page in explore. If you have any questions,
please feel free to contact us. We will give you our suggestion about
your fit and sizing.
You can find them under the "buy botton" of each product listing. Or kindly check our sizing chart page in explore.
No. We have our own sizing charts. Kindly check Adeptwool's sizing charts before ordering. If you have any questions, please feel free to contact us. We will give you our suggestion about your fit and sizing.
Merino wool apparel care.
Make sure your apparel is not subject to moths, mice, etc and thoroughly dried before storing or packing.
Kindly refer to the specific care instructions on the garments label.
Washing Instructions:
Avoid enzyme washing powder.
Close all zips before washing.
Do not use fabric softener.
Wash with similar colors.